Aquaplanet Hilfe Center

Europe

We know that sometimes things go wrong so we provide a one year warranty on the board and all parts and accessories in our packages. This means you are covered for any manufacturing faults on all parts for up to a year from purchase.

General Terms and Conditions

If a product is found to be defective by Aquaplanet, at their discretion, Aquaplanet’s responsibility shall be limited to repair or replacement of the defective product.

Aquaplanet will not be responsible for any costs, losses or damages incurred as a result of use of the product. This 

warranty is subject to the following limitations in addition to any imposed by virtue of applicable law.

What does the warranty apply to?

Only products purchased directly from the Aquaplanet website and from Authorised Aquaplanet resellers. Warranties cannot be transferred.

The warranty is void if any modification or alteration has been made to the product without authorisation from Aquaplanet in writing.

If a repair or replacement has taken place, the Warranty only applies for the remainder of the period from the original purchase date.

Repairs will be completed subject to available parts. We will do our best to match the original product, but we cannot guarantee that you will receive the exact product back.

If you have not purchased directly from Aquaplanet, any warranty claims must be supported by the original purchase receipt, clearly identifying the Authorised seller.

If a defect is found in the materials or craftsmanship, we will complete a repair, free of charge or replace at our discretion.

This warranty is in addition to and does not affect your legal rights under laws.

What does the warranty not cover?

• Normal wear and tear.
• Misuse, abuse, neglect or user error.
• Punctures
• Excessive UV/Heat Exposure (shown by distinct yellow glue staining around seams or fading of parts such as fins and logos)
• Improper handling or storage
• Intentional breakage
• Lost items
• Damage caused by anything other than defects in material or workmanship, this includes improper customer repairs or alterations.
• Further breakdown by product / accessory

Paddles

The following is not covered - damage caused by impact with objects, falling on the paddle, paddle sinking, breakage or damage to the mechanism due to improper use, normal wear and tear or damage form use outside the intended purpose.

Bag

The following is not covered - fading, tears, rips, holes caused by abuse or excessive strain. Zip damage from improper care, normal wear and tear or damage from use outside of its intended purpose.

Fins & Leashes

The following is not covered - damage caused by use in surf zones, impact with objects or normal wear and tear or damage from use outside the intended purpose.

How to make a warranty claim

Send your request in writing via the email address shown on our contact page, stating your order number, full name, and address and providing proof of purchase.

Please include a picture or video detailing the nature of the issue for which you are making the claim.

The claim will be reviewed by our product team, to establish if the damage is covered by the terms of our warranty. If the damage is deemed to be a result of misuse or wear and tear, you will be informed and Aquaplanet will not have any further responsibility to repair this.

If the damage is covered by the warranty, we will endeavour to repair or replace it as per our warranty terms. 

For minor aesthetic issues, we may ask you to complete the repair yourself, to enable you to continue using your product without a period of disruption. If you are prepared to complete the repair yourself, we will provide the materials and instructions to ensure that you can complete this.

For major issues, reported within the first 6 months of the warranty period, where repair by you is not feasible, we will have the product returned and issue a new product in replacement. If the same product is not available, you may be offered an equivalent product instead.